Manufacturer as part of a comprehensive transformation of their Customer Operations and associated Operations required a 3PL Management Model. It also included an integration of the Trade Account Managers into Customer Operations.
The 3PL was integral to Customer Operations and the desire to have a comprehensive performance perspective was essential
1. Developed a 3PL Management Model based on internal and external best practices
2. Defined roles & responsibilities of internal resources, RACI and collaborative work matrix between manufacturer and 3PL
3. Developed Information/Data Strategy
4. Integrated 3PL Dashboard and Manufacturer Dashboard
5. Implemented Manufacturer 3PL Dashboard & Monthly Business and Operational Performance Reviews