HomeCase Studies3PL Management Model (mid-size pharma)

3PL Management Model (mid-size pharma)

Business Situation:

Manufacturer as part of a comprehensive transformation of their Customer Operations and associated Operations required a 3PL Management Model. It also included an integration of the Trade Account Managers into Customer Operations.

The 3PL was integral to Customer Operations and the desire to have a comprehensive performance perspective was essential


1. Developed a 3PL Management Model based on internal and external best practices

2. Defined roles & responsibilities of internal resources, RACI and collaborative work matrix between manufacturer and 3PL

3. Developed Information/Data Strategy

4. Integrated 3PL Dashboard and Manufacturer Dashboard

5. Implemented Manufacturer 3PL Dashboard & Monthly Business and Operational Performance Reviews 


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