Business Situation:
Covid impact required the Specialty Pharmacy Compliance Program and Nursing Services be redesigned to transition from “Live” Nurse visits to Telephonic/Virtual engagements.
Results:
1. Developed a 3PL Management Model based on internal and external best practices
2. Defined roles & responsibilities of internal resources, RACI and collaborative work matrix between manufacturer and 3PL
3. Developed Information/Data Strategy
4. Integrated 3PL Dashboard and Manufacturer Dashboard
5. Implemented Manufacturer 3PL Dashboard & Monthly Business and Operational Performance Reviews
- Value Delivery
- Value Maximisation