HomeCase Studies“Live” to Telephonic/ Virtual Nursing Transition (mid-size pharma)

“Live” to Telephonic/ Virtual Nursing Transition (mid-size pharma)

Business Situation:

Covid impact required the Specialty Pharmacy Compliance Program and Nursing Services be redesigned to transition from “Live” Nurse visits to Telephonic/Virtual engagements.


1. Developed a 3PL Management Model based on internal and external best practices

2. Defined roles & responsibilities of internal resources, RACI and collaborative work matrix between manufacturer and 3PL

3. Developed Information/Data Strategy

4. Integrated 3PL Dashboard and Manufacturer Dashboard

5. Implemented Manufacturer 3PL Dashboard & Monthly Business and Operational Performance Reviews 

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