Business Process Optimization

Business processes fall into a range when assessing their effectiveness and ability to deliver. Most business processes eventually need an optimization “tune-up”. The art involves knowing when to optimize, and how far to take the optimization. Is it a “tweak or a complete redesign”?

Altometrixs specializes in process redesigns for Order To Cash, Sales & Operations Planning (S&OP), business planning, integrated contracting, returns and channel management. The optimizations have ranged from corporate redesigns to targeted improvements in specific “areas of pain”.

Typical Activities

A collaborative assessment is the desired approach. Altometrixs partners with your organization to ensure that the organizations institutional knowledge is leveraged early, and can be used to help calibrate the “capability” for change and those resources are utilized appropriately. The assessment is targeted to confirm the issue(s) to be resolved and potential paths to resolution.

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[tab title=”Order To Cash (OTC)”]

Situation	The OTC process transcends multiple functions in the organization. This creates a situation that is conducive for process optimizations that can result in significant business improvements and revenue realization.
Obstacles	The cross-functional work flows in the order to cash process lend itself to functional processes and a sub-optimized OTC process.
Services/ Activities	Analysis of current processes and activities Organizational/resource assessments Develop operational dashboards
Value	Introspective analysis to identify issues/opportunities Cross functional efficiencies can have a significant impact on the internal/external customers and realizing increased revenue potential
Sample Deliverables	Work flow analyses Organizational assessment Multi-path forward to implement cross-functionally

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[tab title=”Sales & Operational Planning (S&OP)”]

Situation	S&OP is a critical process that synchronizes the demand requirements with the supply capabilities.
Obstacles	The objectives of Sales & Marketing and Technical Operations can be diametrically opposed. A structured process is a necessity to aligning the two organizations to ensure customer demand is satisfied in the most effective and efficient manner.
Services/ Activities	Analysis of current processes and activities Bench marking of process “Gap” analysis System to work process assessment Design an appropriate process to the scale of the organization
Value	Realistic demand forecasts Inventory carry costs can be reduced Align financial, demand and production forecasts
Sample Deliverables	Benchmark analysis (if requested) Analysis of current processes and activities Multi-path forward to implement cross-functional process S&OP process designed inclusive of roles, responsibilities, key metrics and SOPs

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[tab title=”Integrated Contracting”]

Situation	There are multiple stakeholders involved in contracting. This creates a situation that is conducive for process optimizations that can result in significant business improvements and revenue realization.
Obstacles	The cross-functional work flows in the order to cash process lend itself to functional processes and a sub-optimized OTC process.
Services/ Activities	Analysis of current processes and activities Organizational/resource assessments Develop operational dashboards
Value	Introspective analysis to identify issues/opportunities Cross functional efficiencies can have a significant impact on the internal/external customers and realizing increased revenue potential
Sample Deliverables	Work flow analyses Organizational assessment

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[tab title=”Channel Management”]

Situation	Channel management impacts both internal stakeholders and external channel partners. It is the operational aspects of managing and monitoring the channel and the channel partners. Data management and system capabilities are integral success factors to effectively managing the multiple channels and channel partners.
Obstacles	The challenges are rooted in the multiple objectives of the various stakeholders not necessarily being in alignment.
Services/ Activities	Operationalizing the channel/channel partner contracts Sales & inventory management system assessments Execution of data management strategies Proactive forward and reverse distribution management services Development of management reporting and operational dashboards
Value	Effectively managing the channel can result in a more stable supply chain, reduced returns and better demand forecasting Inventory analytics can provide multiple stakeholders with essential information to manage their individual work processes (Finance – Accruals/GTN, Brand team/production – demand forecasting)
Sample Deliverables	Channel dashboards and customer scorecards Advanced analytics by channel – Specialty Pharmacy, Specialty Distribution – Mass balance analyses, C&P studies, etc.

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[tab title=”Returns”]

Situation	Returns is often a forgotten opportunity. The issues range from the return goods policy, to operational issues, and lack of process controls.
Obstacles	Ownership of the returns process and the disconnectedness from the OTC process.
Services/ Activities	Analysis of returns goods policy Benchmark analysis Operational assessment of internal and/or outsourced operations
Value	An incremental improvement in returns is an incremental improvement in the bottom revenue line Streamlined more efficient operations
Sample Deliverables	Benchmark assessment Operations assessment Ongoing operational meeting design & management Process analysis with improvement recommendations Returns Operational Dashboard (mechanism to manage outsourced operations)

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Altometrixs Case Studies

With over 20 years of diverse experience in the pharmaceutical and biotech industries, Altometrixs has helped many companies from strategic planning to contracting to critical process improvements. Check out this representational set of case studies to see how Stephen and his team have impacted small and large companies alike, and hear what people are saying:

• Case Study #1: Business Planning
• Case Study #2: Specialty Pharmacy
• Case Study #3: Customer Operations Business Optimization
• Case Study #4: Forecast and Sales & Operations Planning (S&OP)

Next Steps

The above set of example give you a rough idea of the type of situations where Altometrixs may be able to assist you. With each individual client, our team applies its time-tested methodologies to quickly, cost-effectively and comprehensively upgrade your team and processes towards a high-performing, industry-leading operation.

We encourage you to schedule a complimentary consultation with Altometrixs — to explore possible outcomes and financial improvements that can successfully drive your business.

Make the call today!